Customer & User Experience Summit

Today’s customer is aware, more informed, and expects an increasingly personalized service. Every aspect of their interaction with a company, product, or service affects the user’s perception and loyalty as a whole. By harnessing new technologies, cutting-edge companies are changing the way they approach customer and user experience.  How can your business embrace this new generation, fluent in all things digital?

Instead of focusing on the decline of old business models, this summit explores how companies can employ innovative techniques and tools which harness the exciting possibilities of digital technologies.

Register for the ISG CX-UX Summit to explore and discuss these future technologies that can transform your business.

ATTENDEE TAKEAWAYS

CX 101 What defines quality CX during this age of innovative disruption? What are the real experience disruptors?

ELEVATE CUSTOMER ENGAGEMENT THROUGH EXPERIENCE DESIGN Physical Experience Brand Experience Emotional Experience Digital Experience Employee Experience

DATA MATTERS Harnessing increased levels of data to deliver actionable insights for consumer personalization What is the right approach to selecting CX Technology for your organization?- Keeping it real: Humanizing AI and Machine Learning outcomes

THE NEED FOR SPEED Revolutionize with 5G How do you deliver the promise of 24/7 engagement? Omnichannel Agility and its impact across-the-board

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