IF YOU'RE NOT GIVING YOUR CUSTOMERS A GREAT EXPERIENCE, YOUR COMPETITORS WILL!
Today’s customer is aware, more informed, and expects an increasingly personalized service. Every aspect of their interaction with a company, product, or service affects the user’s perception and loyalty as a whole. By harnessing new technologies, cutting-edge companies are changing the way they approach customer and user experience. How can your business embrace this new generation, fluent in all things digital?
Instead of focusing on the decline of old business models, this summit explores how companies can employ innovative techniques and tools which harness the exciting possibilities of digital technologies.
Register for the ISG CX-UX Summit to explore and discuss these future technologies that can transform your business.
ATTENDEE TAKEAWAYS
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CX101
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THE NEED FOR SPEED
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EXPERIENCE DESIGN
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DATA MATTERS
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What defines quality CX during this age of innovative disruption? What are the real experience disruptors? |
Revolutionize with 5G How do you deliver the promise of 24/7 engagement? Omnichannel Agility and its impact across-the-board |
Physical Experience Brand Experience Emotional Experience Digital Experience Employee Experience |
Harness increased levels of data to deliver actionable insights for consumer personalization
What is the right approach when selecting CX Technology for your organization?
Keeping it real: Humanizing AI and Machine Learning outcomes
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2019 SPEAKER HIGHLIGHTS
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Blake Morgan
Keynote Speaker, CX Futurist |
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Prashant Kelker
Partner, ISG |
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Ruth Crowley
VP Customer Experience, Lowe's |
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Natascha French
Chief Marketing Officer, VNTANA |
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Kaylei Perry
Supply Chain Specialist, Dole Foods |
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Alex Manders
Director, Blockchain Now Lead, ISG |
EXPERIENCE ISG EVENTS
Don’t get lost in the crowd, instead join the conversation.
At ISG Events, we put you in front of those who matter, those who are disrupting the industry and leading the way with their digital transformation efforts. You will be introduced to some of the brightest leaders in the space and provide a forum to inspire each other, discover shared challenges, and pave the way for a brighter, more successful future.
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KEYNOTE PRESENTATIONS |
PANEL SESSIONS |
INNOVATION LABS
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Eyewitness the latest data-driven best practices, fueled by research and be the first to experience the unveiling of new innovations across the industry |
Provoke the conversation and dive deeper into the conversation during our interactive discussions |
Get hands-on with the technology that is shaping business today
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NETWORKING OPPORTUNITIES
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ISG STARTUP CHALLENGE
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EVENT APP |
Ignite conversations with fellow executives. Discuss shared challenges and discover solutions for a more successful future |
Discover the emerging technologies proposed by startups and participate in a live vote to determine their success |
Join a community of enterprise peers. Connect before, during and after the event |
SAVE THE DATE AND BE THE FIRST TO KNOW
Receive notifications of agenda updates and speaker additions as they come in!
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EXISTING EVENT PORTFOLIO
Future Workplace Summit New York, NY - March 9th & 10th London, UK - April 28th & 29th |
INTRODUCING TechXchange Healthcare & Life Sciences Philadelphia, PA - April 7th Smart Manufacturing Chicago, IL - April 20th & 21st Munich, Germany - September Banking, Financial Services & Insurance New York, NY - July London, UK - September Retail & Consumer Packaged Goods Boston, MA - October |
Automation Summit Paris, France - May 13th & 14th Frankfurt, Germany - May New York, NY - July London, UK - September 29 & 30 |
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Digital Business Summit Sydney, Australia - August Clearwater, FL - September |
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Customer & User Experience Summit Pasadena, CA - March 30th & 31st |
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Agile Enterprise Boston, MA - October |
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SourceIT London, UK - June 23rd & 24th Miami, FL - December |
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Sourcing Industry Conference Dallas, TX - September London, UK - October |