Customer & User Experience Summit 2020

March 30th - 31st, 2020

Pasadena, CA

IF YOU'RE NOT GIVING YOUR CUSTOMERS A GREAT EXPERIENCE, YOUR COMPETITORS WILL!

Today's customer is aware, more informed, and expects an increasingly personalized service. Every aspect of their interaction with a company, product, or service affects the user's perception and loyalty as a whole. With customer needs ever-evolving, your organization can’t afford to become a company once loved.

The second ISG Customer and User Experience Summit shifts the focus off declining business models and explores how companies can employ innovative techniques and emerging technologies to harness the exciting possibilities of digital disruption.

Join us at CXUX 2020 to unearth what it takes to deliver an experience guaranteed to win customer loyalty in the age of convenience and choice.

SUMMIT THEMES

EXPERIENCE DESIGN

Physical Experience
Brand Experience
Emotional Experience
Digital Experience
What are the real experience disruptors?

DATA MATTERS

How do you harness the increased volumes of data in order to deliver actionable insights for consumer personalization?
What is the right approach when selecting CX Technologies for your organization?
Keeping it real: Humanizing AI and Machine Learning Outcomes

THE NEED FOR SPEED

Revolutionize with 5G
How do you deliver the promise of 24/7 engagement?
Omnichannel agility and it's broad-spectrum impact

2019 SPEAKER HIGHLIGHTS

Blake Morgan
Keynote Speaker, CX Futurist

Prashant Kelker
Partner, ISG

Ruth Crowley
VP Customer Experience, Lowe's

Natascha French
Chief Marketing Officer, VNTANA

Kaylei Perry
Supply Chain Specialist, Dole Foods

Alex Manders
Director, Blockchain Now Lead, ISG

EXPERIENCE ISG EVENTS

Don’t get lost in the crowd, instead join the conversation.

At ISG Events, we put you in front of those who matter, those who are disrupting the industry and leading the way with their digital transformation efforts. You will be introduced to some of the brightest leaders in the space and provide a forum to inspire each other, discover shared challenges, and pave the way for a brighter, more successful future.


KEYNOTE PRESENTATIONS	PANEL SESSIONS	INNOVATION LABS
Eyewitness the latest data-driven best practices, fueled by research and be the first to experience the unveiling of new innovations across the industry	Provoke the conversation and dive deeper into the conversation during our interactive discussions	Get hands-on with the technology that is shaping business today

NETWORKING OPPORTUNITIES	ISG STARTUP CHALLENGE	EVENT APP
Ignite conversations with fellow executives. Discuss shared challenges and discover solutions for a more successful future	Discover the emerging technologies proposed by startups and participate in a live vote to determine their success	Join a community of enterprise peers. Connect before, during and after the event

WHO SHOULD ATTEND?

CX | UX brings together enterprise users, industry thought leaders, innovators, and pioneers to explore and advance the concepts that are redefining customer experiences today.

Senior Business Strategists
Customer Experience Leaders
User Experience Leaders
Customer Success Leaders

Chief Marketing Officers
Chief Customer Officers
Customer Analytics Leaders
Senior Business Development Executives

Representatives from the following organizations have attended previous CX | UX Summits:

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