CX-UX 2020

Today’s customer is aware, more informed, and expects an increasingly personalized service. Every aspect of their interaction with a company, product, or service affects the user’s perception and loyalty as a whole. By harnessing new technologies, cutting-edge companies are changing the way they approach customer and user experience.  How can your business embrace this new generation, fluent in all things digital?

Instead of focusing on the decline of old business models, this summit explores how companies can employ innovative techniques and tools which harness the exciting possibilities of digital technologies.

Register for the ISG CX-UX Summit to explore and discuss these future technologies that can transform your business.

ATTENDEE TAKEAWAYS

CX101	THE NEED FOR SPEED	EXPERIENCE DESIGN	DATA MATTERS
What defines quality CX during this age of innovative disruption? What are the real experience disruptors?	Revolutionize with 5G How do you deliver the promise of 24/7 engagement? Omnichannel Agility and its impact across-the-board	Physical Experience Brand Experience Emotional Experience Digital Experience Employee Experience	Harness increased levels of data to deliver actionable insights for consumer personalization What is the right approach when selecting CX Technology for your organization? Keeping it real: Humanizing AI and Machine Learning outcomes

EXPERIENCE ISG EVENTS

Don’t get lost in the crowd, instead join the conversation. 

At ISG Events, we put you in front of those who matter, those who are disrupting the industry and leading the way with their digital transformation efforts. You will be introduced to some of the brightest leaders in the space and provide a forum to inspire each other, discover shared challenges, and pave the way for a brighter, more successful future.

KEYNOTE PRESENTATIONS	PANEL SESSIONS	INNOVATION LABS
Eyewitness the latest data-driven best practices, fueled by research and be the first to experience the unveiling of new innovations across the industry	Provoke the conversation and dive deeper into the conversation during our interactive discussions	Get hands-on with the technology that is shaping business today
NETWORKING OPPORTUNITIES	ISG STARTUP CHALLENGE	EVENT APP
Ignite conversations with fellow executives. Discuss shared challenges and discover solutions for a more successful future	Discover the emerging technologies proposed by startups and participate in a live vote to determine their success	Join a community of enterprise peers. Connect before, during and after the event

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